- If your product is defective / damaged or incorrect (presentation different on website) / incomplete (missing parts) at the time of delivery, please contact us within 3 working days from the day of sale.
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the box.
- Please note that certain items marked as non-returnable on product page are not eligible for return.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Issuance of Refunds
Products will only be eligible for a refund if the exact returned product is not available.
- If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is not refunded as we are unable to refund the initial shipping cost of your order.
- We are unable to issue a refund without the actual receipt of the item(s) or proof of received return delivery.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows –
Refund Voucher –
You will be provided with a voucher/coupon with the exact same amount of the product value which can then be used to boy any other product from bdcbooks.com.
1-2 Working Days
Cash On Delivery –
The price of the product bought will be delivered to your doorstep.
4-5 Working Days.
Bank Transfer – Up To 7 Working Days.
Bkash – 1-2 Working Days.